Frequently Asked Questions
Everything you need to know about our sustainable essentials.
What materials do you use in your clothing?
We exclusively use GOTS-certified organic cotton, TENCEL Lyocell, and recycled nylon. All our materials are chosen for their minimal environmental impact and long-lasting durability.
How should I care for my Organic Basics items?
To extend the life of your garments, we recommend washing at low temperatures (30°C/86°F), using eco-friendly detergent, and avoiding the tumble dryer whenever possible.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items in their original packaging. Please note that for hygiene reasons, underwear can only be returned if the hygiene seal is intact.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I know which size to choose?
Each product page features a detailed size guide with body measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your factories ethical?
Absolutely. We only partner with certified factories that ensure fair wages, safe working conditions, and no child labor. You can view our annual impact report for full transparency.